The unexpected problems you might find with vacation rental agencies
(when it is too late)
The vast majority of vacation rental agencies will try to impress you boasting that they handle a large number of properties: 100, 200, 400 etc. Many customers however will then report that they were not satisfied with the property, and also with the service, as they were badly assisted, let alone if some problem showed-up. Side services? Forget them, they had to contact other service agencies.
This frequent picture occurs for many reasons:
- The agencies want to include as many properties in their listings to impress you on one hand, and to have as many rentable units on the other hand. However by doing so they just achieve a mere "collection" of properties.
- They consequently don't know well the properties or the proprietors, and they find it very difficult if not impossible to prepare adequately the units (furniture, equipment, linen, towels etc.). They only trust (or hope) that the proprietors will possibly do their job well. Sometimes they don't know the properties at all.
- They don't assist directly or personally customers at check-in and check-out, or during their stay, or they do it quickly, superficially.
- Many agencies, especially the ones in the USA and in the UK, will just "pass" their customers to their Italian co-operating agencies or proprietors, yet they will not know exactly what will happen after, during their stay. Also the Italian agencies follow the same trend: they frequently pass customers, their needs (and all the work it implies) to the proprietors of the units.
As a consequence of the all the above reasons, the vacation rental agencies cannot have leverage on the proprietors to ameliorate the property in all its aspects. The owners will do it only when they realize that the agents follow attentively the customers and their property.