Contacting us over the telephone:
1. During the inquiry stage
There are many requirements and variables to be considered in every rental. We also constantly work under pressure to serve you the best we can. Handling initially an inquiry over the phone could result ineffective (you might forget important aspects at this stage), and time consuming.
For these reasons we ask you to kindly inquire initially by e-mail rather than by phone.
- You will find
that it is the most informative, accurate and cost-effective
way to begin the relation with your rental agency.
- It helps us to serve you well, as it leaves us the
time to reply rapidly in a most professional and informative way, giving you complete property presentation
/ pricing, and also in-depth expertise or guidance on your
rental. You will be impressed by our e-mail feedback service.
After the first contact with in-depth e-mail correspondence, we will be able to consider particular aspects of your rental over the phone. Please write your phone number in the inquiry form if you want us to call you. THANK YOU.
Please click here for the inquiry form
Please inquire directly over the phone initially only if
you have an emergency (your plane is late, you need to rent
in just a few days etc.).
When you call, please do it ONLY during
the following hours:
TIME TO CALL: (Rome, Italy time):
- Monday to Saturday: morning between 9.00 and 12:45 PM of ROME ITALY TIME
- Monday to Friday: between 4:00 and 7:45 PM of ROME ITALY TIME
PLEASE MAKE SURE TO CALL STRICTLY IN THE ABOVE HOURS. PLEASE DO NOT TO CALL ON SATURDAY AFTERNOON, ON SUNDAY and ON HOLIDAYS.
Attention please. Rome time is:
- 1 hour ahead of the UK time (for ex. London)
- 6 hours ahead of Eastern Standard time (for ex. New York)
- 9 hours ahead of Pacific Standard time
- 9 hours behind Western Australian time (for ex. Sidney)
If you find the line busy, please call after a few minutes.
We are sorry of not being able to process calls at different
hours (again, because we are too busy working with *your* e-mails or
with the hospitality work, moreover other hours can be inconvenient).
If you call from out of Italy our office number in Rome
From the U.S.A. and Canada:
If you call from Italy (including Rome) the office n. is 3332420210.
AGAIN PAY ATTENTION TO CALL DURING THE ABOVE HOURS.
If you want to call us with SKYPE (please, only in the above days and hours):
- open Skype,
- and type our username: romanhomes
2. Once you will be renting your apartment in Rome
The policy is different. You will have other dedicated phone numbers to call for service reasons, let alone for emergencies. You will be able to call during many hours on working days, and for emergencies also on Saturday afternoon and on Sunday. You will be given the numbers to call just before your arrival in Rome.
Our agent upon arrival at the property (a procedure called "check-in") will give you information on the quarter: grocery stores, transport etc. This will be done upon your arrival, when taking care of all the simple final bureaucratic and financial matters.
Moreover, during your stay you will also receive constant assistance and possibly tourist information over the phone.
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